Privacy policy
PRIVACY POLICY – BASCLASS BV
Last updated: 01/01/2025
This privacy policy applies to the manner in which Basclass bv (hereinafter: "Basclass", "we", "us") collects, uses, stores and protects personal data of users (hereinafter: "User", "you") of our websites and services, including but not limited to:
- www.basclass.be
- www.beau-ville.be
- www.hetkasteelvansinterklaas.be
- www.equinoxfestival.be, www.equinoxfestival.nl, www.equinoxfestival.eu
- Facebook pages: Vendredi Noir Gent, Chez Lany, Beauville Festival
Basclass acts as the controller of your personal data, in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation.
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1. Personal data collected
We collect personal data when you:
- Order tickets;
- Subscribe to our newsletter;
- Participate in surveys, competitions or promotions;
- Contact us via email, social media or other channels.
The following data may be requested:
- Name, email address, postal address, telephone number;
- Gender, date of birth (if relevant for the event);
- Payment details (for ticket handling and payment processing only).
This data is used for:
- Ticket handling and payment processing;
- Communication about events and related services;
- Customer service and event access management;
- Event statistics and analysis;
- Promotions, surveys or competitions.
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2. Newsletters and direct marketing
If you subscribe to our newsletter, you will receive emails about:
- Upcoming events;
- Company news and updates;
- Related products or services.
These emails may be personalized based on your previous purchases or interactions with our websites. You can unsubscribe at any time via the link at the bottom of each email.
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3. Retention periods
We do not retain your personal data for longer than necessary for the purposes for which it was collected:
- **Ticket transactions:** 2 years after the transaction, unless legally required to retain longer;
- **Newsletters:** Until you unsubscribe;
- **Personalization data:** 2 years after the last transaction or interaction.
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4. Cookies and similar technologies
Our websites use cookies and similar technologies to improve your experience. You can change or withdraw your consent to cookies at any time via your browser settings.
Types of cookies:
- Functional cookies: For technical operation of the website (e.g. language preferences, order information);
- Analysis cookies: To measure website visits and campaign effectiveness (e.g. Google Analytics);
- Advertising cookies: For personalised advertisements on social media (e.g. Facebook);
- Social media cookies: To share content on platforms such as Facebook, Twitter and Instagram.
Cookie retention periods:
- Functional cookies: per session;
- Analysis and advertising cookies: maximum 12 months;
- Social media cookies: according to the terms and conditions of the relevant platform.
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5. Ticket purchase via Seetickets
Ticket orders are processed via Seetickets, our ticketing partner. Seetickets collects and processes your data on our behalf, in accordance with their privacy policy. We have no control over cookies that Seetickets places during the ordering process.
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6. User rights
You have the following rights with regard to your personal data:
- Access: You can ask what data we have about you;
- Rectification: You can have incorrect or incomplete data corrected;
- Deletion: You can request that your data be deleted, unless we are legally obliged to retain it;
- Restriction of processing: You can request that the processing of your data be restricted;
- Data portability: You can receive your data in a machine-readable format;
- Objection: You can object to direct marketing or processing based on legitimate interest.
To exercise these rights, you can contact us via info@basclass.be.
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7. Sharing data
We do not sell, rent or trade your personal data to third parties. We may share data with:
- Service providers: For ticket sales, payments, newsletters or surveys;
- Business partners: Only anonymized or aggregated data for statistical purposes.
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8. Changes to this privacy policy
We reserve the right to change this privacy policy. In the event of significant changes, we will inform you by e-mail or a notification on our website. You are deemed to agree to the changed conditions by continuing to use our services.
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9. Contact
Do you have any questions about this privacy policy or your personal data? Please contact us:
Basclass bv
Website: www.basclass.be
E-mail: info@basclass.be
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By using our websites and services, you agree to this privacy policy.